Returns and Exchanges

What is your return policy?

You may return your Xorbee within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, or is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

How do I return a Xorbee?

To return your product, you should mail it to:
1360 East Laketon Ave
Muskegon, MI 49442 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

What is your exchange policy?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and mail your item to:

1360 East Laketon Ave
Muskegon, MI, 49442, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.