FAQs

Frequently Asked Questions about Xorbee Foam-Filled furniture.

How do Xorbee's differ from other foam-filled and bean bag furniture on the market?

Xorbee is one of the few companies who manufactures our foam-filled furniture from start to finish. We create your Xorbee in our facility in beautiful Muskegon, Michigan.

Most of our competition are resellers or they use materials that are made in China. Xorbee’s are 100% Made in the Good Ol’ USA. Because Xorbees are manufactured in America in our own facility, we have control over every aspect of the manufacturing process.

Xorbee’s are filled with superior foam and better quality fabrics than any other foam bag chair company on the market. Our foam is softer and more comfortable than other companies because we use premium furniture grade foam. Also, we're finicky: we sort out the foam that is no good and send it back. We never allow packaging foam or football pad foam anywhere near your Xorbee.

Some people ask us how we're different than Lovesac, a competitor who also uses furniture grade foam in their products. Our products are superior, made in the USA, and we have a better warranty. And most importantly to your wallet, despite being better furniture, Xorbees are more affordable than Lovesacs.

We've been doing business in the foam industry for more than three decades which allows us to leverage this knowledge and get the best foam available for a good price from our furniture foam partners. As a result we provide the highest quality foam-filled furniture on the market while keeping our prices competitive.

Xorbee covers are also the top on the market and they set us apart from our competitors. We rely on a large selection of fabrics and we've also worked with companies and individuals to create Xorbee’s with special ordered fabrics.

At Xorbee, we're passionate about providing the best products and best customer service on the market, and we mean it. If you are not 100% satisfied with the entire process and product we will make it right.

Xorbee is successful because of the thousands who are now Xorbites and love Xorbee as much as we do. Your Xorbee Xperience is what makes the difference.

I don't follow directions very well. How difficult is it to unpack my new furniture?

You're in luck! It's very easy to welcome a new Xorbee into your home or church.

  1. Use the special box cutter we sent you to open your Xorbee container. (You will receive the box cutter in a small envelope attached to the box that includes your order).
  2. Remove the Xorbee from the plastic and discard the cardboard container.
  3. Fluff your Xorbee, it will start to expand. Allow 5-7 days for it to expand to full size.
  4. Please note that your Xorbee is shipped without the cover on.
  5. Remove the cover from plastic bag and carefully slide the cover over your Xorbee.
  6. Fluff and sit on your Xorbee
  7. Fluff the Xorbee a few times each day in the first week.
  8. After 5-7 days the foam in your Xorbee will expand to full size.

Watch our Unpack Video to see how to welcome your Xorbee into your home.

What will I receive from you when I order my Xorbee?

When you order a Xorbee you become a part of the Xorbee family. We create each Xorbee by hand-selecting the best foam, 

I would rather order by phone. How can I do that?

Call 1-307-296-7233 and we'd be happy to take you order.

Can I wash my Xorbee?

Xorbee Twill and Xorbee Micro Suede covers are removable and machine washable. Another great feature you will get with every Xorbee is an internal liner. While some competitors cut costs and don't include a liner and others offer it as an expensive option, all Xorbee’s come with an inner liner that contains our Shredded Furniture Foam. The Xorbee liner enables you to simply unzip the outer cover and put the cover in the washing machine. The important thing when washing your cover is to make sure you completely re-zip the cover closed before putting it into the washing machine. This is to ensure nothing gets caught in the washing machine which could result in damage to your cover. It is recommended that you air dry the covers, however they can also be put in the dryer and tumble dried on low.

How long will it take for my Xorbee to arrive?

Most Xorbee’s are shipped in 3-5 business days, however it sometimes takes up to 8 business days to ship the orders out. Depending on your location, it will take 2-5 business days in transit with UPS Ground to your location. You can expect your order to be delivered in 5-10 business days after placing your order depending on your location.

All Xorbees are handmade when ordered, we take craftsmanship seriously, which is why Xorbees are shipped only after they've met our relaxation expectations.

See more details on our Shipping Information page.

How much does shipping cost?

Shipping is FREE on all of our products for the 48 contiguous states in the USA. For shipping to Hawaii, Alaska and Canada please call us at 307-296-7233

See more details on our Shipping Information page.

How do I check the status of my order?

You will receive a UPS Tracking # the moment it hits their truck. You can also follow your Xorbee thru the process by logging into your account at www.xorbee.com

What is your return policy?

You may return your Xorbee within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, or is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

More info on our Returns and Exchanges page.

How do I return a Xorbee?

To return your product, you should mail it to:
1360 East Laketon Ave
Muskegon, MI 49442 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once we recieve the item, your refund will be issued. 

More info on our Returns and Exchanges page.

What is your exchange policy?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and mail your item to:

1360 East Laketon Ave
Muskegon, MI, 49442, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

See more info on our Returns and Exchanges page.

Is my information secure?

SSLYes, Xorbee.com uses a Secure Sockets Layer (SSL) certificate to handle all transactions. Your payment information is encrypted.

Can I change my cover?

We sell eXtra covers for every one of our products. Shop the eXtra Covers section of our website to find a beautiful cover that fits your decor.

Most of our competitors either don't offer extra covers or they make you go through a difficult and costly process to get one. We want your Xorbee to be like a chameleon: let it change with the seasons or for your needs. 

What is the difference between a Round and a Lounger?

The only difference between the Round and the Lounger is the shape of the product. The Round is like a hamburger and the Lounger is in the shape of a hotdog*. 

When deciding between the Lounger and Round please remember that all of our products use the same foam and fabrics.

*Even if you're tempted, please do not put mustard or ketchup on them. Relish maybe, but never mustard or ketchup.

Consult our Xorbee Size Chart to see the differences in sizes for Rounds and Loungers.

How can I best use a Round or a Lounger?

A Xorbee Lounger is perfect for someone who wants to use the product more like a couch. You can sit on the product or lay on the product lengthwise like a lounger. The most popular Loungers are the 7-Foot Xhilerate Lounger and the 8-Foot Xotic Lounger.

The Xorbee Round is the choice for someone looking for the most comfortable seat in the house. The Round creates the perfect place to flop after a long day. Its round shape creates a comfortable bean-bag-like chair that you sink into for ultimate comfort. Our customer favorite is the 4-Foot Xplorer which is also our flagship product.

See our Xorbee Selection Guide to decide which Xorbee is right for your needs.

What are the dimensions of the foam-filled furniture?

Xorbee Rounds
3 ft Round Xorbee Junior
36”x36”x24”
20 lbs

4 ft Round Xorbee Xplorer 
48”x48”x34”
50 lbs

5 ft Round Xorbee Xecutive
60”x60”x36”
60 lbs

6 ft Round Xorbee Xcaliber
72”x72”x36
80 lbs

7 ft Round Xorbee Xcursion
84”x84”x36”
125 lbs

8 ft Round Xorbee Xtreem
96”x96”x36”
150 lbs

Xorbee Loungers
6 ft Lounger Xorbee Xquisite
48”x48”x72”
60 lbs

7 ft Lounger Xorbee Xhilerate
48”x48”x84”
85 lbs

8 ft Lounger Xorbee Xotic
48”x48”x96”
125 lbs

Xorbee Big PIllows
4 ft Xorbee RelaXer Big Pillow
36”x48”x18”
15 lbs

5 ft Xorbee RelaXer Big Pillow
48”x60”x18”
25 lbs

6 ft Xorbee RelaXer Big Pillow
60”x72”x18”
40 lbs

Dimensions are measured at the widest point of the Xorbee and weights are within a few pounds. The floor print of each Xorbee is slightly smaller because of the shape. Xorbee’s are frameless furniture which means there are not rigid corners for dimensions. Xorbee sizes exceed the industry standard for foam bag chairs and we give you measurements to ensure you don't purchase a product that will not fit into a space that is too small for it.

For shipping and handling reasons all Xorbee’s must be highly compressed before shipment. For best results make sure to take your Xorbee out of its compressed box when it arrives. Xorbees can sit for a couple months in its compressed form however it will take longer to expand back to its original size with each month of storage.

Does my Xorbee need time to expand?

For shipping and handling reasons all Xorbee’s must be highly compressed before shipment. For best results make sure to take your Xorbee out of its compressed box when it arrives. Xorbees can sit for a couple months in its compressed form however it will take longer to expand back to its original size with each month of storage.

It will take 5-7 days after your receive your Xorbee for the product to FULLY expand. Feel free to use your Xorbee while it is still expanding but realize that the foam must get air back into all the pieces to fully expand.

To speed the process of your bag fully expanding, re-fluff your Xorbee a couple times a day in the first week to get air into the foam. This will ONLY need to be done for the first week or two because of how compact the foam is for shipping purposes. Also ensure that all large pieces of foam are broken apart which will also speed up the expansion process.

The Unpack Video explains how to unpack your Xorbee, how to fluff it, and how it will expand.

How many people fit on a Xorbee?

Guide: Which Xorbee is right for you?

Rounds
3 ft Xorbee Junior - One child (or one very, very small adult)
4 ft Xorbee Xolorer - One adult
5 ft Xorbee Xecutive - One adult or two children
6 ft Xorbee Xcalibur - Two adults or three children
7 ft Xorbee Xcursion - Three adults or five children
8 ft. Xorbee Xtreem - Four adults or seven children

Loungers
6 ft Xorbee Xquisite - Two adults or three children
7 ft Xorbee Xhilerate - Three adults or four children
8 ft. Xorbee Xotic - Four adults or six children

Big Pillows
4 ft Xorbee RelaXer - One adult or two small children.
5 ft Xorbee RelaXer - Two adults or three children.
6 ft Xorbee RelaXer - Two adults or four children

This chart shows a visual representation of how many people can fit on various Xorbees.

I like to play video games. Which Xorbee is best for me?

The 5-Foot Xorbee Xecutive was created specifically for video game fanatics. In fact, it's original name was the Xorbee Gamer. It's comfy enough to make you feel like you're floating while you play Minecraft, Mario Bros., or World of Warcraft.

The Xecutive is perfect for one adult or two children, so if your kids are planning an epic head-to-head game of Pacman, the Gamer is the way to go.

My kids are living in the dorms, which Xorbee chair is most appropriate for them?

We sell a lot of Xorbees to parents outfitting a room for their kids as they go off to college. We designed the 4-Foot Xorbee Xplorer for that purpose because it's the right size for dorm rooms. Your student can plop it down in the corner or even take it with them to the study hall, it's that easy to move around. But be warned: the 4-Foot Xorbee Xplorer will cause envy among their college pals.

We also offer licensed college Xorbees, which make a perfect piece of furniture for your kids when you send them off to university.

Why are they called Xorbee?

Why not? Xorbee (pronounced zorbee) is a way of life: rest, recharge, relax. Once you get a Xorbee, you become a Xorbite. Doesn't that sound special? It is.

How many Xorbees do I need for my youth group room?

Check out our page titled "Which Xorbee is right for me?" to help with that question. Or visit the "Choose the Right Xorbee" visual chart.

What size Xorbee is best for a classroom?

Depends on the size of your classroom and how many children you want to enjoy the Xorbee. Check out our page titled "Which Xorbee is right for me?" to help with that question.

What sort of warranty does my Xorbee have?

Each Xorbee comes with a LIFETIME warranty on all seams and zippers on both the cover and liner.

This is the best warranty offered in the foam bag chair industry. Some companies offer something they call a 'limited lifetime warranty' which requires that you have all the original packaging and register your product with them to qualify. Other companies use gimmicks such as 'two or three lifetime' warranties which sound kind of cool but when you break them down, they don't make a lot of sense.

We stand behind our products and often we have customers that purchase a liner or cover from our company because our competitor will not uphold their warranty.

Our customers can be confident that if something happens to their Xorbee we will stand behind our product. Xorbee’s are designed to last a very long time and handle a Xorbee size beating.

With Quality that stands above all competition, Xorbee is proud to stand behind our products FOR LIFE. We know this is an investment and we want you to be confident you are buying the best foam furniture on the market… PERIOD.